All orders are shipped UPS Ground, unless another method is requested. All orders are processed at 4:30pm Central Time M-F. Orders placed after 4:30pm Central Time will be processed the next business day. Please allow an additional 24 hours for all on-line orders. Special orders and out of stock items may take as long as an extra 3 business days added to times mentioned previously. All shipping and handling charges are non refundable. Any orders that include a backordered item will be shipped once all items are in stock unless a request for shipment of all-in-stock items is made (additional charges may apply) please call for details. We ship to all 50 states, Canada and Puerto Rico. Canadian orders must ship via FedEx Air. Please call or e-mail us for rates to Alaska, Hawaii, Puerto Rico and Canada.

RETURNS ...

Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please have the following information on hand when you call to receive an RMA number: Invoice number, Reason for return and course of action sought on the merchandise to be returned.

All RMA numbers must appear on your return shipping label. RMA numbers are valid for ten (10) days from issue date.

Cross shipments are considered as new order and are charged a full price of the product and a non refundable shipping and handling. Defective product must be returned with all accessories within 7 business days for full credit. Any return made where item is found to be non-defective will be returned to customer postage due. A 20% restocking will be charged if returned between 7 and 30days. No credit will be issued after 30 days or if the product is returned incomplete.

• All defective merchandise must be returned within twenty (20) days of the invoice date.
• No returns may be made on any opened recorded music, software, videos or electronics. Defective products may be exchanged for the same product within twenty (20) days of purchase.
• Seasonal clearance items are nonreturnable.
• All shipping and insurance charges on all RMA’s must be prepaid by the customer (NO COD’S WILL BE ACCEPTED).
• All returns for credit or exchange must be done within twenty (20) days of the invoice date.
• All returns for credit must be in resalable condition, include original packing material, manuals and all other accessories provided upon original delivery.  
• Packages refused at the time of delivery will be considered a return and is subject to a 20% restocking fee. Shipping & Handling will be non refundable.
• Once Credit Card is charged, canceled orders will be charged a 5% order processing fee.
• Shipping and handling charges are not refundable under any circumstances.
• Defective Merchandise will be repaired or replaced at Seller’s discresion.
 See Privacy Policy below:

Privacy Policy: Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By E-Mail: Sales@ThatChristianStore.com  By Phone: (512) 441-8100

We reserve the right to make changes to this policy. Any changes to this policy will be posted.